IT SupportEmployee (ZenEx)
IT Requests
How to raise an IT request in ZenEx and track it through approval — open and closed lists, statuses and comments.
IT Requests are for asking IT for something — access, equipment, a change. (For reporting a problem, use IT Support.)
How do I raise a request?
- Open IT Request from the Home dashboard and click Create a task.
- Fill in the form — the fields are set up by your company, and Raised by is filled in for you.
- Click Raise a task. You'll see Task created successfully.
How do I track it?
The IT Request home shows your Open and Closed requests. Open one to see the submitted form, a colored status banner — Pending (amber), Approved (green), Declined or Cancelled (red), Closed (grey) — and the comments thread where IT responds. Requests may pass through one or two approvers depending on your company's setup.
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