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IT SupportEmployee (ZenEx)

IT Support

How to raise an IT support ticket in ZenEx, follow the conversation, and close it when you're done.

IT Support is for reporting problems — a broken laptop, an access issue, anything IT should fix.

How do I raise a ticket?

  1. Open IT Support from the Home dashboard and click Create ticket.
  2. Give it a subject, pick a category — Access request, Helpdesk, Laptop issue, Onboarding, Offboarding, Procurement, Security or MDM — and describe the problem.
  3. Submit. The ticket appears under Active tickets.

How do I follow up?

Open the ticket to see the conversation — post a comment to reply to the support team, and their replies land in the same thread (translated to your language where needed). Once a ticket is resolved or closed, commenting locks.

How do I close a ticket?

If the issue sorted itself or you raised it by mistake, open the ticket and choose Close ticket from its actions menu. Everything you've ever raised stays visible under Ticket history.

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Employee (ZenEx)

Raise and track IT tickets and requests.

IT Requests

How to raise an IT request in ZenEx and track it through approval — open and closed lists, statuses and comments.

On this page

How do I raise a ticket?How do I follow up?How do I close a ticket?