IT SupportAdmin (Console)
IT Support dashboard
See how your company's IT support is performing — ticket volumes, statuses and categories, filtered by date range and exportable to CSV.
The console's IT Support module is your team's support health at a glance. It aggregates ticket metrics into one dashboard for owners, admins and IT roles.
Looking to raise a ticket?
Tickets are raised and tracked in ZenEx, the employee app — see IT Support in ZenEx and IT Requests. This console module is the reporting view on top.
What does the dashboard show?
- Total Tickets — the headline count for the selected period, with the change versus the previous period.
- Ticket Status — a breakdown of tickets by status, as a pie chart with a companion table.
- Ticket by Category — which kinds of issues your team raises most.
- Overall Ticket Count — ticket volume over time, so you can spot trends and spikes.
How do I change the reporting period?
Use the date-range picker at the top — pick a custom range or one of the quick presets. Every chart on the page follows the selected range.
How do I export the data?
Click Download to export the summary as a CSV for your own analysis or reporting.
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