ZenAdminHelp Center
WebstoreEmployee (ZenEx)

Set your delivery address

How to add or edit the delivery address for device requests in ZenEx — and what to do about the "Address not found" message.

Device requests ship to your personal address, so ZenEx needs one on file before you can order.

How do I add or edit it?

  1. Go to Devices → Device Store → Review Bucket (your Bucket page).
  2. In the Delivery Address block, click Add Address — or the pencil to edit.
  3. Fill in the recipient name, address lines, city, postal code, country and contact number, and save.

Why does it say "Address not found"?

If Add to bucket shows "Address not found, ask your IT manager to update your personal address", your profile has no personal address yet and your company manages addresses centrally — ask your IT admin to add it to your employee record. Once it's there, ordering works normally.

Last updated on

Order from the Device Store

How to request a device in ZenEx — browse the store, add to your Bucket, set a delivery address, and send the purchase request.

Track your device requests

How to follow a device request in ZenEx — open vs closed, who approves it, and the comment thread with your IT team.

On this page

How do I add or edit it?Why does it say "Address not found"?