Use your equipment allowance
How the one-time onboarding equipment allowance works in the ZenEx Device Store — what counts toward it, how to check your balance, and what to do when a request is blocked.
Some companies give each department a one-time equipment allowance (in USD) for accessories and other gear. If yours does, the Device Store shows how much you have left and stops you from sending a request that goes over it. If you don't see an allowance next to your Bucket, your company hasn't set one up and nothing on this page applies to you.
What counts toward it
- Laptops never count. Laptop selections show Laptop selection does not use your equipment allowance.
- Priced non-laptop equipment counts — chargers, keyboards, mice, monitors and so on.
- Products marked Price on request don't count. You can still request them; IT quotes them separately.
- You can add one of each product.
- Requests you've already sent — including ones IT is still processing — count as used. If a request is declined, the amount isn't returned automatically; ask your IT team to reset it.
Check your balance
In Devices → Device Store, the button next to Bucket shows your balance:
| Label | Meaning |
|---|---|
| $X allowance left | What you can still spend. |
| $X over allowance | Your Bucket is over budget — remove something to continue. |
| Allowance reserved | A request is being processed and its amount is held. |
| Retry allowance | Your balance couldn't be loaded — click to try again. |
Click it to open the Equipment allowance drawer, which breaks down your One-time allowance, Previously requested, Selected, and Remaining after selection.
On a product page, the line under the price shows Available for this selection, so you know whether it fits before you add it.
Request within your allowance
- Add products with Add to bucket. The button turns into In your bucket once a product is added.
- Click Review Bucket. Each item shows how much it takes from your allowance, or Outside equipment allowance.
- If you're over budget, you'll see Your selection exceeds your equipment allowance by $X — remove items until it clears.
- Click Send Purchase Request. It goes to your IT team for approval as usual.
Why can't I add or send this?
Add to bucket or Send Purchase Request is disabled, with a reason in red, when:
- This product exceeds your remaining allowance.
- This product is no longer approved for your department.
- This product is unavailable in your delivery country.
- This product is no longer available.
- This product has an invalid price.
- We couldn't check your equipment allowance. — click Try again.
If prices, your department setup or your Bucket changed while you were reviewing, you'll be asked to refresh the Bucket and check it again before sending.
Request interrupted?
If your connection dropped while sending, the Bucket shows Your previous request is still being processed and the button changes to Check request. Click it to see whether the request went through — your allowance stays reserved until it does.
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