WebstoreEmployee (ZenEx)
Track your device requests
How to follow a device request in ZenEx — open vs closed, who approves it, and the comment thread with your IT team.
Devices → Device Requests shows everything you've asked for, split into Open (still moving) and Closed (done — approved and fulfilled, declined, or cancelled).
What happens after I send a request?
Your request goes to your IT team — depending on your company's setup it may need one or two approvals before IT places the actual order. Once ordered, delivery appears under Device Logistics.
What's in a request's detail?
Open any request to see:
- Raised By and Approved By — who asked and who signed off.
- The product category, specifications and delivery address, plus the RFQ ID — the reference your IT team uses for the order.
- A comments thread — questions and updates from your IT team land here, with attachments.
Can I cancel a request?
Not from ZenEx — ask your IT team and they can decline or cancel it on their side.
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