Device compliance
How ZenAdmin decides whether a managed device is compliant, what each non-compliance reason means, and how to change the inactive period.
Open Settings → Device Compliance to see how compliance is decided for your connected MDMs and to set how long a device can go without checking in.
How is compliance decided?
It depends on your MDM provider:
- JumpCloud, Miradore, ManageEngine and Iru — ZenAdmin applies its own rule. A device is compliant only when both are true:
- its disk is encrypted (BitLocker on Windows, FileVault on macOS), and
- it has checked in with your MDM within the inactive period (see below).
- Intune and Hexnode — ZenAdmin shows the verdict from the compliance policies you set up in that provider. To change what counts as compliant, edit those policies in the provider's console.
Under Your connected MDMs, the page lists each connected provider and which rule applies to it. Compliance refreshes after every MDM sync and as soon as you change the inactive period.
What do the reasons mean?
On the Devices list, a device shows Compliant, or one tag per reason it isn't. Hover a tag for the full explanation.
| Tag | Meaning |
|---|---|
| Not encrypted | The disk isn't encrypted with BitLocker or FileVault. |
| Inactive | The device hasn't checked in within the inactive period. |
| Never checked in | The device has never checked in with your MDM. |
| MDM policy failed | Intune or Hexnode reports the device as failing your compliance policy. |
| Pending sync | Compliance hasn't been calculated yet — it updates after the next sync. |
Change the inactive period
- On the Inactive period card, click Edit.
- Enter Days without a check-in — a whole number from 1 to 90. The default is 7.
- Click Save. You'll see Device compliance settings updated.
Devices that haven't checked in for longer than this are marked Inactive. For JumpCloud, Miradore, ManageEngine and Iru devices, that also makes them non-compliant.
Who can change it?
Anyone who can view Settings can read this page; only users who can edit Settings see the Edit button.
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