Track your order
How to follow a ZenAdmin Webstore order — what each order status means, the delivery progress tracker, and shipment tracking links.
Everything you've ordered lives under Webstore → Orders, in a table you can expand row by row to see each order's items. Columns include Order ID, Order Date, Order Total, Status, Country, RFQ ID, Quotation No., Invoice No., Payment Status, Items, Ship To, Ship To Type, Order Source, Ordered By and Payment Method. Ship To shows the recipient above the address, or Multiple addresses (N) when items go to different places.
Search by order ID, product, recipient, RFQ or invoice number. The list is also filterable and exportable to CSV.
What do the order statuses mean?
| Status | Meaning |
|---|---|
| Pending | The order was placed and is awaiting processing. This is the only stage where you can still cancel. |
| Order Placed | The order has been placed with the supplier. |
| Confirmed | The supplier confirmed it. |
| In Transit | The item has shipped — the tracking link is live. |
| Delivered | It arrived at its destination. |
| Warehouse Received | It arrived at the ZenAdmin warehouse (for orders shipped to storage). |
| Cancelled | The item was cancelled. |
How do I see delivery progress?
Open the order. Each item has a progress tracker running Pending → Order placed → Confirmed → In transit → Delivered, along with expected delivery dates and the courier tracking link.
Where do serial numbers appear?
Once an item is delivered, its serial number shows on the order — and links to the device's record in Inventory Management.
Where are my invoices and receipts?
On the order page: View Invoice for the order invoice, and the Stripe receipt for card payments. Orders that came from an accepted quotation also show the invoice with an online payment link.
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