Track your order
How to follow a ZenAdmin Webstore order — what each order status means, the delivery progress tracker, and shipment tracking links.
Everything you've ordered lives under Webstore → Orders. Each order card shows the order date, who ordered, the order ID, per-item status, the ship-to recipient, and a shipment tracking link once one exists. The list is searchable, filterable and exportable to CSV.
What do the order statuses mean?
| Status | Meaning |
|---|---|
| Pending | The order was placed and is awaiting processing. This is the only stage where you can still cancel. |
| Order Placed | The order has been placed with the supplier. |
| Confirmed | The supplier confirmed it. |
| In Transit | The item has shipped — the tracking link is live. |
| Delivered | It arrived at its destination. |
| Warehouse Received | It arrived at the ZenAdmin warehouse (for orders shipped to storage). |
| Cancelled | The item was cancelled. |
How do I see delivery progress?
Open the order. Each item has a progress tracker running Pending → Order placed → Confirmed → In transit → Delivered, along with expected delivery dates and the courier tracking link.
Where do serial numbers appear?
Once an item is delivered, its serial number shows on the order — and links to the device's record in Inventory Management.
Where are my invoices and receipts?
On the order page: View Invoice for the order invoice, and the Stripe receipt for card payments. Orders that came from an accepted quotation also show the invoice with an online payment link.
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